This page is the written introduction to help. The searchable articles beneath it are managed separately, in Help Center — so a new article appears without anyone editing this page.
Quick Help Topics
Payments
Adding funds, which methods are accepted, and how long each takes to clear.
Orders
Submitting an order, reading its status, and what a rejection means.
Refunds
What returns to your wallet automatically, and what has to be raised with us.
Business & Reseller
Volume pricing, API access, and working with us as a supplier or partner.
Frequently Asked Questions
How do I add funds?
Open Add Funds from your account, choose a method and follow the instructions shown. Check the amount and the destination before sending anything.
Why is my balance locked?
Placing an order moves its cost from your available balance to your locked balance. It is captured when the order completes, and returned to you if it is rejected.
My order was rejected — what now?
The funds are already back in your available balance; nothing needs to be requested. The reason the supplier gave is shown on the order itself.
How do I get reseller pricing?
Reseller rates are set per client group. Contact support with your expected volume and we will tell you what applies.
Still stuck? Our Support page lists every channel we answer on, and what to have ready before you write.